Gambling is entertainment — and at Pusi88, we want it to stay that way for every player across Malaysia. This page covers everything you need to stay in control: the tools available to you, how to recognise early warning signs, and where to find support if things stop being fun.
At Pusi88, we have served players across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Shah Alam for years. In that time, we have learned one thing clearly: the best players are the ones who play sustainably. A player who sets limits, takes breaks, and treats gambling as leisure — not a solution — enjoys the platform longer and more genuinely.
Problem gambling is a recognised psychological condition, not a character flaw. It can affect anyone, regardless of income level, education, or background. The thrill that makes a weekend EPL bet enjoyable can, for a small number of people, develop into a compulsion that causes real harm to finances, relationships, and mental health. Pusi88 takes that risk seriously.
Every responsible gambling feature on this platform — deposit limits, loss limits, session reminders, and self-exclusion — was built as a first-class product feature, not an afterthought buried in settings. You do not need to contact support to activate them. They are accessible from your Account dashboard, immediately and without restriction.
All six tools below are live features accessible from your Pusi88 Account dashboard — no support contact needed to activate them.
Set a maximum daily, weekly, or monthly deposit cap in MYR. Once you reach your limit, no further deposits are accepted until the period resets. Limit reductions take effect immediately; increases are subject to a 24-hour cooling-off period to prevent impulsive decisions.
Define the maximum amount you are prepared to lose over a set daily, weekly, or monthly period. When the threshold is reached, your Account is automatically restricted from further wagering for the remainder of that period — removing the temptation to chase losses.
Set an alert to notify you after you have been logged in and actively playing for a specified duration — 30 minutes, 1 hour, or longer. Extended sessions without awareness are one of the key contributors to problematic gambling patterns, and this tool keeps you conscious of time spent.
Cap the maximum stake you can place on any single bet or game round in MYR. This is particularly useful during live EPL or Liga Super Malaysia matches when the excitement of in-play betting can lead to stakes that exceed your comfort zone. Set your ceiling before the match kicks off.
Request a temporary Account suspension ranging from 24 hours to 6 weeks. During this period, your Account is locked for all gambling activity, though you may still access support. Choose a cooling-off period when you feel you need a break without committing to a full self-exclusion.
Request a minimum 6-month or indefinite self-exclusion from the Pusi88 platform. This closes your Account to all gambling activity and all promotional communications. Once activated, self-exclusion cannot be reversed until the minimum period has elapsed and a formal reinstatement request is reviewed. Contact [email protected] to initiate.
How to activate: Log in to your Pusi88 Account, navigate to Account Settings > Responsible Gaming, and select the tool you wish to enable. All limits and restrictions are processed in real time. For self-exclusion requests, please contact [email protected] directly — our team will process your request within 24 hours.
Most players enjoy Pusi88 without any problems. But it is worth checking in with yourself from time to time. Review the questions below honestly — if you answer "yes" to two or more, it may be worth speaking to someone or using our self-exclusion tools.
Do you find yourself thinking about gambling for much of the day, or planning your next session while occupied with other activities?
Have you tried to reduce or stop gambling but found it difficult or impossible to follow through?
Do you tend to increase your stakes to get the same level of excitement you used to get from smaller bets?
Have you ever gambled to recover money you have already lost — commonly known as chasing losses?
Has gambling caused arguments at home, affected your work performance, or led you to borrow money from friends or family?
Do you feel restless, irritable, or anxious when you are unable to gamble, or when you try to cut down?
Have you ever lied to family members or others about how much time or money you spend on gambling?
Players who enjoy gambling long-term tend to share a few common habits. These are not restrictions — they are the practices that keep gambling enjoyable.
Decide how much you are comfortable spending before you log in — not after a losing streak. Treat it like a cinema ticket: the money is spent on entertainment, win or lose.
Decide how long you want to play before you start. Session timers lose their value if you keep dismissing them. Commit to the limit before you are emotionally invested in a session.
A losing session is a losing session. Chasing losses with bigger bets is the most direct path from entertainment to problem gambling. Accept the outcome and close the session.
Keep gambling as one of several leisure activities — not the only one. Friends, family, sport, and other hobbies all contribute to a healthy balance that keeps gambling in perspective.
Gambling while emotionally distressed, or under the influence of alcohol, significantly increases the risk of poor financial decisions. Keep your judgement clear when you play.
Requesting self-exclusion is a straightforward process. Our team treats all such requests with full confidentiality and without judgment. If you are ready to take this step, we will make it as easy as possible.
Important: Once a self-exclusion is activated, it cannot be reversed until the minimum exclusion period has fully elapsed. All pending winnings from legitimate Bets placed before the exclusion was activated will be settled normally. Bonus Funds will be forfeited upon exclusion.
Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered username or email address and confirm the exclusion duration you are requesting — minimum 6 months or indefinite.
Our team will verify your identity against the details on your Account to ensure the exclusion is applied to the correct Account. This is a brief security step, not a barrier. The entire exchange typically takes under 15 minutes.
Your Pusi88 Account will be suspended for all gambling activity within 24 hours of your verified request. You will receive a confirmation email. Remaining real-money Account Balance will be returned to your verified withdrawal method.
All promotional emails, bonus notifications, and marketing messages from Pusi88 will be suspended for the duration of your exclusion. We believe communication during exclusion is unhelpful and we act accordingly.
Once your minimum exclusion period has elapsed, you may submit a formal reinstatement request. Pusi88 will apply a 7-day reflection period before restoring Account access, and you will be required to re-confirm your intent. Responsible gambling limits will be applied by default upon reinstatement.
If you or someone close to you is struggling with gambling, professional support is available. The following organisations offer confidential, non-judgmental help.
A free, confidential 24-hour helpline run by the Malaysian Ministry of Women, Family and Community Development. Provides counselling and support referrals for individuals and families affected by addiction and social problems.
15999 (Malaysia)An internationally recognised charity providing information, advice, support and free counselling for people affected by problem gambling. Their resources are available in English and accessible to Malaysian players online. GamCare operates the National Gambling Helpline in the UK and offers a self-assessment tool and online chat support.
GamCare (Online)A worldwide fellowship of men and women who share their experience, strength, and hope with each other. GA operates on a peer-support model and holds meetings — including online meetings accessible from Malaysia. Participation is free and completely confidential.
GA InternationalOur own 24/7 support team can process Account restrictions, cooling-off periods, deposit limit reductions, and self-exclusion requests immediately. If you are struggling, reach out — our team is trained to respond without judgment and to connect you with the right resources.
[email protected]Problem gambling affects families, not just the individual player. If someone you care about is showing signs of problem gambling — hiding financial losses, becoming secretive about their phone, borrowing money, or becoming irritable when not gambling — you do not have to manage it alone. Both Talian Kasih 15999 and GamCare provide guidance for family members and can help you support your loved one while also looking after your own wellbeing.
You are not alone. Help is available right now.
Misconceptions about gambling can make problem gambling worse. Here is the reality behind four common beliefs.
If I keep playing long enough, I am bound to win back what I have lost — the game will eventually turn in my favour.
Each game round is independent. Past results have no influence on future outcomes. Chasing losses is how small losses become large ones.
Problem gambling only affects people who are already struggling financially or are emotionally weak.
Problem gambling is a recognised psychological condition that can affect anyone — high earners, professionals, and otherwise high-functioning individuals included. It is not a sign of weakness.
Skill and strategy can reliably overcome the house edge in casino games over time.
Casino games are designed with a mathematical house edge. While strategy can affect short-term outcomes in some games, no strategy eliminates the long-term advantage held by the house.
I can stop gambling whenever I want — it is completely under my control. I do not need any tools or help.
The belief that we are always in control is one of the last beliefs to go before a problem becomes serious. Using limit tools is a sign of self-awareness, not weakness. The best time to set limits is before you need them.
Pusi88 enforces a strict minimum age of 21 years for all players. We conduct age verification checks during registration and at the point of first withdrawal. Any Account found to belong to a person under 21 will be immediately closed, all Bets voided, and the matter reported where required by law.
If you are a parent or guardian concerned that a minor has accessed Pusi88, please contact [email protected] immediately. We also encourage parents to use device-level parental controls and family safety tools to restrict access to online gambling platforms.
Gambling is for adults only. Protect the young people in your life.
Gambling should bring you enjoyment — not stress. Log in and take two minutes to set a deposit or session limit today. It is the single most effective thing you can do to keep your experience with Pusi88 positive over the long term.
🔞 For players aged 21 and above only. If gambling stops being fun, please reach out: Talian Kasih 15999 or [email protected]